Policy
About the organization
Eco-Movement is Europe’s leading platform of charge point data for Electric Vehicles, delivering the most complete, reliable and enriched data to leading navigation companies, Mobility Service Providers, research and advisory companies and governments. Clients include, among many others, Google, TomTom, HERE, Tesla and Bosch. Fully independent, we integrate data into a uniform, accurate, and complete database using hundreds of algorithms. Our data is further enriched by additional sources and use of machine learning.
Mission and Vision
Vision:
Our Vision is to provide every EV driver with all information necessary to improve the driving experience.
Mission:
We make great Charge point data simple and accessible
Core Values;
> “Because we care”: we care about our team members and about our customers. > “We learn” : we want to learn.
> “We make it happen”: We get things done.
> “We are open and trustworthy”: We are honest with each other and are open minded.
Scope
In order to optimize the processes and the quality of the organization’s output, Eco-Movement’s business operations must be well safeguarded, and we continue to optimize them. In addition, we believe it is important that our information security is at the highest possible level, and we continue to optimize it as well.
In order to achieve this, Eco Movement has established and implemented a management system in accordance with the requirements of the ISO-9001:2015 and the ISO-27001:2013 standard.
The scope of the quality management system is defined at:
Quality management in relation to the development, collection and improvement of charging point location data.
The scope of the information security management system is defined at:
Information security in relation to the development, collection and improvement of charging point location data.
Quality policy
The quality policy of Eco Movement contains general objectives of Eco Movement regarding quality.
Meeting the expectations of customers and relevant stakeholders and continuously improving the internal organization are central to it. This is done by:
Developing an appropriate policy for the organization;
Making this policy known within the organization;
To promote quality awareness among employees;
To motivate employees, encouraging involvement in improvement projects;
Facilitating training and/or education of employees.
Holding regular meetings with customers regarding the requirements of the products and services to be delivered;
To continuously strive to increase customer satisfaction;
To comply with applicable laws and regulations;
To maintain a quality management system that meets the conditions set
out in the ISO-9001:2015 standard
A combination of risk inventories, internal project evaluations, customer satisfaction analyses and internal audits helps to identify possible improvements within our organization’s processes. Analyzing information and implementing improvements based on this information creates a learning organization where continuous improvement based on the PDCA cycle is central.
With respect to quality policy, the following responsibilities have been established:
The director chairs the management team and a KAM coordinator has been appointed to maintain and improve the quality management system. The management, together with the KAM coordinator, takes care of making analyses in the field of customer satisfaction, internal auditing, and services, customer complaints, corrective and preventive measures. These analyses take place at least annually prior to the management review. The results of these analyses, as well as the adjustment of objectives, are recorded in minutes.
Management has the responsibilities and authority to ensure that the quality management system as described in the Quality Manual is implemented and continuously improved.
Every employee of Eco Movement has the responsibility and freedom to:
Recognize and report quality problems
Initiate, recommend or indicate solutions along existing hierarchical paths;
Monitor the implementation of the chosen solutions;
Identify deviations in the quality management system;
Information security policy
The goal of Information Security is to ensure business continuity and minimize business damage by preventing and minimizing the impact of security incidents. In particular, information assets must be protected to ensure that:
– Confidentiality, i.e., protection from unauthorized disclosure
– Integrity, i.e., protection from unauthorized or accidental modification
– Availability where and when needed to achieve business objectives.
are secured by adequate preventive measures and processes and procedures in case of security incidents.
With respect to information security, the following responsibilities are defined:
Management has approved this Information Security Policy;
The day-to-day responsibility for and contacts with external organizations for compliance with legal requirements, including data protection, rests with the Security Officer.
All employees or service providers on behalf of the organization have a duty to
protect the resources, including locations, hardware, software, systems or information, in their care and to report any suspected breach of security immediately.
Compliance with information security procedures as outlined in the policy and guideline documents is accepted as part of standard operating procedures within the organization. Non-compliance will result in disciplinary action.
All legal and regulatory requirements are met and regularly monitored for changes.
A business continuity plan is in place. This is maintained, tested and reviewed regularly.
This information security policy is reviewed regularly and may be amended by the information security Security Officer to ensure continued viability, applicability and compliance with legislation and to continually improve information security systems.
Management ensures that the applicable laws and regulations are complied with and that through the Information Security Management System continuous improvement is achieved within the organization.